Payment & Refund Policy

TipJapan is a digital tipping platform that allows restaurant guests to send tips to staff via QR code and mobile payment (Apple Pay, Google Pay, or credit card). TipJapan is operated in Japan and processes payments through Stripe.

All payments are processed securely through Stripe. TipJapan does not store your credit card information. By completing a payment, you agree to the following:

• Tips are voluntary, optional, and made at your sole discretion.
• The payment amount you select is charged in Japanese Yen (JPY).
• Your card issuer may apply currency conversion fees for non-JPY cards.
• By tapping Pay or authenticating with Apple Pay / Google Pay, you authorize the charge.

Tips processed through TipJapan are non-refundable under normal circumstances because:

• Tips are voluntary gratuities, not purchases of goods or services.
• Once processed, funds are transferred to the restaurant account.

If you experience a payment error or believe you were charged incorrectly:

By completing a tip payment on TipJapan, you acknowledge that you have read and agree to this Payment and Refund Policy. This agreement is made at the point of payment.

Phone support is not available. All inquiries must be submitted via email.

This policy is governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court.